Using effective interviewing techniques to obtain instructions and provide preliminary advice, including:

• Developing and maintaining client rapport
• Providing explanations of process
• Using active and passive listening
• Using questioning techniques that are systematic and thorough
• Exercising sound judgment in providing explanations and advice on the law
• Being clear in the obtaining of instructions
• Managing risk appropriately
• Demonstrating courteous and professional behaviour

A range of interviews based in the following practice areas:

• Estate litigation
• Relationship property
• Small business transactions
• Landlord and tenant